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2017: Traffic growth and a good financial result

Geir Isaksen. Foto: Mads Kristiansen

More and more Norwegians choose to travel environmentally friendly by train and bus. The NSB Group is experiencing passenger growth, increased revenues and a good operating profit in 2017. The NSB group continues to prepare for competition on the railways as well as on future demands for seamless door-to-door travel.

"We are happy that so many choose to travel environmentally friendly by train and bus. We thank our customers for choosing to travel with us. The NSB Group will continue to work for bus and train to become even more attractive, "says Geir Isaksen, CEO of the NSB Group.


The number of train journeys in Norway increased by 6.3 per cent in 2017. Nettbuss also experienced a growth in the number of bus journeys of 2.5 per cent. Most of the train and bus journeys are travels to and from work. Also within tourism, we experience growth. Flåmbana is becoming increasingly popular with tourists, and in 2017, there was a passenger record of 990,000 travelers and 7 percent growth.

Still weak punctuality for train passengers

Our customers rely on the trains departing on time.  Unfortunately, train customers have this winter experienced too low punctuality, and often passenger information is not satisfactory.

"Many of our customers find that the trains are delayed or cancelled. We are very dissatisfied with this. Our customers must be able to trust that they get to work or home to pick up children in the kindergarten on time. We do, of course, what we can to improve both punctuality and how we inform our customers when there are operational problems. What is frustrating is, however, that the main reasons are not in our own business, but due to problems with railway tracks, power supplies or signal systems, "says Isaksen.

Good financial results

The new NSB Group has four business areas: Bus (Nettbuss), passenger train (NSB passenger train), freight train (CargoNet) and tourism. The revenue in 2017 was just under NOK 15 billion, with an operating profit of NOK 773 million.

"I am pleased that we deliver good results in a year characterized by major restructuring. In 2017, it has been important to prepare for the upcoming competition for passenger train services.

Relying on mobility
On January 2, the NSB Group established a new organizational unit, "Mobility and Strategy". It is the first time in history that the NSB Group has its own department that will work with seamless, digitalized door-to-door customer travels.

- The transport sector changes rapidly, with digitization, electrification, green change and autonomous vehicles. We will develop door to door solutions that make public transport more attractive. Customers want smarter purchases and more comprehensive transport solutions that take you wherever you want to go, says Synne Homble, Executive Vice President for Mobility and Strategy in the NSB Group.

Demanding for freight trains
CargoNet, Norway's largest freight train operator, is still struggling with profitability.

"The competition with trailers on the road and other freight train operators is fierce. Freight trains are good for the safety on Norwegian roads and good for the environment. We have good cooperation with the authorities regarding the framework for freight trains, which today is not good enough to achieve the goal of getting more transport from the road to the railway. This is something that both we and the government want to achieve, "says Geir Isaksen.

Published: 13.02.2018, 10:48