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NSB Group: Good financial results for the bus and passenger train operations

Geir Isaksen. Foto: Mads Kristiansen

The passenger train and bus operations in the NSB Group show good operations and deliver good financial results. The situation is still very demanding for freight transport by train.

The NSB Group has four business areas: Bus (Nettbuss), passenger train (NSB passenger train), freight train (CargoNet) and travel operations. Operating revenue in the first interim period of 2018 was just under NOK 5.2 billion, with an operating profit of NOK 97 million.

Good economic results and traffic growth in passenger traffic

"I'm pleased that we deliver good results in a period of both operational disruptions in freight and passenger services and internal restructuring," says Geir Isaksen, CEO of the NSB Group.

"We prepare for the tenders for passenger train operations while also developing new offers and delivering good and predictable travels to customers every day," emphasizes the CEO.

"It is very positive to see that more and more people choose to travel with us. Our customers are everyday heroes who help solve the society’s challenges of car queues, parking issues and climate emissions. Our employees are working every day for green travels by bus and train to become even more attractive,” says Geir Isaksen.

NSB is Norway's most sustainable company

This spring NSB was named "Norway's most sustainable company 2018" in the Sustainable Brand Index, the Nordic region's largest brand survey on sustainability. A representative selection of 6000 Norwegians voted NSB as the winner.

“This award inspires and makes us proud. Thanks to the efforts of all our employees, we contribute to reduce greenhouse gas emissions and the number of cars on the roads. Their efforts contribute to increase the number of people choosing to travel by public transport, "says Geir Isaksen.

Demanding operating situation for freight and passenger train services

Our customers rely on the trains to depart and arrive on time. Unfortunately, both freight customers and passenger train customers have experienced many delays this winter. This has also resulted in lower customer satisfaction.

"A cold and snowy winter has caused major operating disruptions for CargoNet, and the financial results are weak. If freight train operations are to succeed, it is important to ensure framework conditions that enable freight operators to compete with the truck industry, "says Isaksen.

In addition to the cold and snowy winter, problems with the railway tracks, power supply and signaling systems combined with a period of operational challenges in NSB, have caused a decrease in punctuality for passenger train operations from 91.1 percent to 85.6 percent.

Nettbuss wins tenders and customer satisfaction measurements

Nettbuss is working hard to improve quality and improve efficiency. We are therefore happy to see that Nettbuss continues to show satisfactory operating profit and win important tenders. Our express buses in Sweden show impressive performance by winning the top two positions in the Swedish customer satisfaction survey Swedish Quality Index. In addition, Nettbuss invests in solutions for the future and technology to provide customers with the best travel.

"We recently won four tenders on Romerike with startup in 2019, and have invested in 44 hybrid buses of a new type which are 24 meters long for the start of the new contract in Trondheim. In addition, we are testing new technology and have an offensive commitment to new solutions to ensure the customer the best travel every day. This makes us a winner in the future,” says Isaksen.

Key figures


T1 2018

T1 2017

Operating revenue

5 187

4 778

Operating profit



No. of man years

8 979

8 923

 Press contact: Åge-Christoffer Lundeby, mobile: 916 53 449

Interim Report

Published: 31.05.2018, 10:27